About Rocketlane

Rocketlane is a fast-growing, creative SaaS company making waves in customer onboarding and professional services automation.

Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.

We’re a close-knit team of over 200+ passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $105M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.

Role Overview

As a Leader – Customer Success, you will own the vision, strategy, and execution of Rocketlane’s customer success function. You will lead and scale a high-performing Customer Success team while driving customer outcomes, long-term retention, and revenue expansion.

This is a hands-on leadership role—balancing strategic thinking with active customer engagement—ideal for someone who enjoys building teams, refining processes,



and partnering cross-functionally to deliver exceptional customer experiences.

What You’ll Do
- Own the overall Customer Success strategy, ensuring alignment with Rocketlane’s business goals and customer outcomes
- Think creatively, combine the latest in AI technology with sound customer principles, drive massive innovation
- Lead, mentor, and scale a team of Customer Success Managers, fostering a strong customer-first culture
- Build and strengthen executive-level relationships with customers, acting as a strategic advisor and escalation point
- Drive excellence across, success plans, product as an integral component of customer workflows, renewals / retention, and expansion
- Establish and evolve customer success frameworks, playbooks, and best practices to support scale
- Own and track key CS metrics including NRR, churn, expansion, adoption, CSAT, and NPS
- Partner closely with Sales, Product, Marketing, and Support to ensure seamless custom

📌 Director - Customer Success (APAC) (Chennai)
🏢 Rocketlane
📍 Chennai