Summary
We are seeking an experienced Senior Manager - IT to own the end-to-end IT infrastructure and security architecture, governance framework, and team leadership. This role is responsible for defining the IT Operations strategy, driving operational excellence, ensuring rigorous compliance and SOP enforcement, and managing critical functions including endpoint security, identity management, and infrastructure stability across the organisation. The role requires deep expertise in Device Management, Patch Management, directory services, Network Operations, IdP/SSO architecture, authentication frameworks, and enterprise EDR management.
Key Responsibilities
- IT Strategy, Operations & Team Leadership
- Define and own the IT Operations strategy and roadmap, ensuring system stability, high availability, and operational excellence aligned with organisational goals.
- Establish and lead structured change management, incident response, and support desk management practices, ensuring comprehensive SOP and policy enforcement across the organisation.
- Lead, mentor,



and develop the IT Operations and Administration team.
- Infrastructure & Security Architecture Ownership
- Own the high-level planning, design, and execution of all IT infrastructure projects, ensuring budgetary compliance across recent and existing office locations.
- Architect and manage the enterprise security architecture for all endpoints, including the deployment and operation of MDM (e.g., Jamf, Scalefusion) and EDR tools (e.g., Microsoft Defender).
- Define and enforce adherence to the established patch management strategy, security baselines, and encryption standards for timely vulnerability remediation and minimising operational impact.
- IAM, Risk, & Compliance Governance
- Own the IAM architecture roadmap, focusing on directory services (e.g., Microsoft Entra ID and Active Directory) and Identity Provider (IdP) strategy and execution.
- Define and enforce strategic policies for Single Sign-On (SSO), Mu

📌 Sr IT Manager (New Delhi)
🏢 Credit Saison India
📍 New Delhi