Oversight on all the client related activities for the MI clients being handled out of India through dedicated/shared/hybrid model. • Create a collaborative work culture locally and between MI group in US and other offshore centers as may be the case in future. • • Conduct interviews for hiring new team members within MI team and mentoring current resources for the process as and when required. • Provide ongoing assessment, feedback, and review to the team for targets, call monitoring, and written communications. • Design and conduct training for the Medical Information team on SOPs and adverse events and product quality complaint reporting. • Prioritize work based on expected or agreed timelines. Make day to day decisions to achieve the expected outcome for deliverables. • Ensure adherence to regulatory, legal, and pharmacovigilance requirements for MI. Perform periodic quality audits, in addition to ad hoc checks. • Team Engagement, Development and Retention: Conduct regular 1: 1 session, flag possible attritions, and develop plan in discussion with HR and senior leadership.



• Identifying gaps, developing process framework, suggest business improvement opportunities and re engineering of the process. Identify & drive opportunities to enhance Customer Experience • Support the creation and review of SOPs. • Assist team members to respond to inquiries and complaints received from HCPs, pharmacies, distributors, consumers, and sales representatives; investigates / documents the questions & answers on the appropriate forms/database. • Determines if inquiries should be further investigated as complaints or adverse event and investigate or triage as per Drug Safety / Quality Assurance Protocols accordingly. • Respond to escalated inquiries and complaints received from physicians, pharmacies, consumers, and sales representatives; investigates I document the questions & answers on the appropriate forms database. • Process Excellence: Continuous and ongoing improvement plans wi

📌 Assistant Manager Medical Information (Noida)
🏢 APCER Life Sciences India
📍 Noida