Job Description Collection Manager A Collections Manager oversees the collection of outstanding debts, ensures compliance with laws, and develops strategies to optimize debt recovery.
Key Responsibilities
Oversee Collections Team: Lead, train, and mentor collections staff to ensure adherence to company policies and legal regulations, while achieving departmental goals.
Develop Collection Strategies: Create and implement effective strategies to improve debt recovery rates, reduce outstanding accounts, and minimize financial risk.
Monitor Accounts Receivable: Track and manage the accounts receivable portfolio, ensuring timely and accurate collection of payments.
Customer Communication: Address billing discrepancies, negotiate payment plans, and resolve escalated customer disputes professionally.
Compliance and Reporting: Ensure all collection activities comply with federal and state regulations, prepare reports on collection performance, and analyze trends to improve processes.
Collaboration: Work with finance, sales,



and SD/PMO service departments to streamline collection processes and enhance customer experience.
Required Skills and Qualifications
Education : Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
Experience: Typically 3/5 years in collections or credit management, with at least 2 years in a supervisory role.
Technical Skills : Proficiency in accounting software, software, CRM systems, and Microsoft Office Suite, especially Excel.
Soft Skills : Strong leadership, negotiation, analytical, problem-solving, and communication skills.
Excellent analytical and problem-solving abilities, with attention to detail.
Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders.
Ability to work under pressure and manage multiple priorities in a fast-paced environment.
Work Setting
Primarily office-based, with regular
Regular travel may be required for team meet

📌 Collections Specialist (Narela)
🏢 ESDS Software Solution
📍 Narela