About the Role

We are looking for a Client Experience Manager who believes that a well-run workspace should feel effortless and who has the discipline and warmth to make that true every single day.

This is not a coordination role. It is a role for someone who takes genuine ownership of their centre who notices what's off before anyone says something, resolves things before they escalate, and holds themselves personally accountable for the experience every member has within these walls. You will be the on-ground face of the Urban Wrk brand. The standard you set is the standard the centre lives by.

Key Responsibilities:

Hospitality & Member Experience
Act as the primary point of contact for all members and guests, delivering a warm, qualified, and consistently elevated arrival and in-day experience. Build deep, trust-based relationships with members anticipating needs before they are voiced. Resolve concerns with empathy, clarity, and personal ownership. Design and execute community touchpoints and engagement events that create a genuine sense of belonging.



Centre Operations & Facilities
Own the day-to-day running of the centre with full accountability. Conduct structured daily walkthroughs to ensure the space is always immaculate, functional, and reliable. Work closely with the facility management partner and external vendors to uphold service standards without exception. Coordinate across technical, IT, and operations partners to resolve issues efficiently and minimise member disruption. Projects, Handover & Snag Closure
Partner with the Projects team during fit-out completion and office handovers. Track and close every snag ensuring spaces are genuinely member-ready, not just technically signed off. Inventory, Vendors & Ticketing
Maintain consumable inventory and place timely, accurate orders. Create, track, and close tickets on the internal system with discipline and follow-through. Coordinate vendor visits, verify invoices, and ensure operational efficienc

📌 Manager, Client Experience (Pune)
🏢 UrbanWrk
📍 Pune