Role Title: Project Manager – Dynamics 365 CRM

Experience: 3–6 Years

Location: [In Office]

Department: Microsoft Business Applications Practice

Role Overview

We are seeking a young and dynamic Project Manager to lead end-to-end delivery across multiple Dynamics 365 CRM and non CRM portfolios, driving excellence in execution, customer satisfaction, and business growth. The ideal candidate brings a consulting mindset, robust delivery governance, and a proven ability to balance strategy with execution — having led implementations for at least 1 large enterprises or 3 mid-scale/startup organizations.

Key Responsibilities

Lead end-to-end delivery for multiple Dynamics 365 CE/CRM projects across diverse geographies and industries.

Drive project governance, ensuring on-time, on-budget delivery aligned with scope, quality, and compliance parameters.

Manage multi-project portfolios, balancing customer priorities, delivery milestones, and team bandwidth.

Provide strategic direction to project managers, technical leads,



and consultants — ensuring best practices and standardized frameworks are followed.

Serve as primary client interface, owning stakeholder communication, risk management, and escalation handling.

Partner with presales and account management teams to support solutioning, effort estimation, and proposal reviews.

Drive team capability building across Power Platform, Azure, and Dynamics ecosystem; foster cross-functional collaboration.

Leverage experience from both enterprise-scale transformations and agile, fast-paced environments to shape adaptive delivery models.

Establish and monitor KPIs for delivery excellence, customer satisfaction (CSAT/NPS), and profitability.

Champion continuous improvement — retrospectives, automation, and reusable asset creation within the practice.

Required Skills & Experience

3+ years of experience in Dynamics 365 CRM / CE project management,

Proven experience leading multi-million dollar CRM programs in both consult

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