Job Title: Assistant Vice President – Business Training

Reporting to: Global Head Training

Work Location: Bengaluru EC First Phase - Work from Office

Team Size: Management / Leadership Role

Job summary

Business Training leadership role, not an L& D, Communication, or V& A-focused position. We are specifically targeting candidates with:
Robust Business Training experience within CX Voice environments (no domestic campaigns) A minimum of 20+ years of experience, with at least 3+ years at the Sr. Director / AVP level within the same organization Proven P& L ownership, with a clear track record of driving cost optimization and margin improvement Demonstrated experience in driving technology/AI-led transformation to enhance learning effectiveness and business outcomes. Duties and responsibilities

1. Training Strategy & Leadership
Define and execute a global training strategy aligned with business objectives, client requirements, and operational KPIs. Lead end-to-end training lifecycle across large voice-based BPO operations (new hire, refresher, leadership development).



Drive standardization and scalability of training frameworks across multiple locations and geographies. Build and lead high-performing training teams, ensuring consistent delivery and governance across accounts. 2. Business & Domain-Centric Training
Design training programs focused on international voice operations, customer experience (CX), and service delivery excellence. Partner with operations and SMEs to build role-based, process-specific training interventions. Ensure training aligns with client expectations, compliance standards, and business SLAs. Continuously evolve content based on industry trends, customer expectations, and operational needs. 3. Performance & Capability Enhancement
Leverage operational data (quality, CSAT, AHT, productivity) to identify training gaps and drive targeted interventions. Own training effectiveness through measurable KPIs and business impact metrics. Collabora

📌 Assistant Vice President (Bengaluru)
🏢 Sagility
📍 Bengaluru