Collegedunia is an education portal, matching students with the best colleges in India & abroad. We help in college research, exam prep tips, application process & also provide insights on-campus life. Launched in 2014, we are the highest ranked portal by Similar Web in education.
We have also been awarded as - Best Educational Portal- by IAMAI in 2017, and listed by Techin Asia as Top 100 Startups in Asia. Collegedunia is fueled by the energy of over a 1000 individuals having an average age around 25 years. The talent pool comprises data analysts, engineers, designers, writers,managers, marketers, which is increasing at 10% every month.
Collegedunia Sees fastest growth amongst peers- Report 92 Cr Revenue in FY20-21 Featured in
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To Know More About Us :
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Work Culture:
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We are looking for:
Exciting times lie ahead At Collegedunia, one of the leading educational portals, we are currently looking for a
talented individual to join our innovative and passionate team. We are looking for a proactive and
customer-focused Customer Success Executive (CSE) to manage user support, coordinate cross-functional
feedback, and contribute to inside sales initiatives. The ideal candidate should have excellent communication
skills, problem-solving ability, and experience handling customer interactions in a quick-paced environment.
Responsibilities and Duties:
● Resolve user queries and support tickets efficiently through calls, emails, and chat support channels.
● Provide prompt assistance to users while ensuring a seamless customer experience and high satisfaction
levels.
● Coordinate with Product and Content teams by sharing user feedback, bugs, and improvement suggestions for
faster resolution.
● Track recurring issues and ensure proper follow-up until closure.
● Pitch platform features and premium subscription plans to active users and potential leads to drive