About the Company

BPL Medical Technologies is a leading Indian medical technology company committed to advancing healthcare through innovative, reliable, and accessible solutions. With a robust legacy and nationwide presence, BPL serves hospitals, clinics, and healthcare providers across India and select international markets.

The company offers a diverse portfolio across patient monitoring, imaging, and critical care, supported by robust manufacturing, service, and distribution capabilities. With a growing installed base and a focus on quality and customer trust, BPL continues to strengthen its position as a trusted partner in healthcare delivery.

Driven by innovation and operational excellence, BPL is focused on building future-ready capabilities and delivering long-term value to customers, partners, and stakeholders.

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Role Summary

As Head – Service Strategy & Operations, you will lead the transformation of Service vertical into a high-growth, customer-centric business unit. This role owns the end-to-end service P& L,



drives installed base monetisation, service governance, customer experience strategy and builds a digitally enabled, data-driven service organisation at scale.

You will play a critical role in shaping long-term business outcomes by strengthening customer experience, unlocking recurring revenue streams, and positioning Service as a strategic growth engine for the organisation.

Key Responsibilities

Service Business & Revenue Leadership
Own and grow the service P& L, with accountability for revenue, margins, and cost optimisation Define and execute a service business strategy aligned to BPL's growth plans and profuvt portfolios. Drive installed base monetisation through: AMC/CMC penetration Service attach rates Renewals and contract governance Spares and value-added services Establish pricing strategy, lifecycle service models, and commercial governance to maximise customer lifetime value. Installed Base & Customer Experie

📌 Head - Service Strategy (Bengaluru)
🏢 BPL Medical Technologies
📍 Bengaluru