Job Description – Reservations Officer (OTA & Online Reservations)

The Manor, Naldehra

Position: Reservations Officer

Department: Reservations & Revenue

Location: The Manor, Naldehra

Reports To: General Manager / Revenue Manager

Job Summary

The Reservations Officer will be responsible for managing all room reservations received through Online Travel Agencies (OTAs), direct bookings, email, telephone, and the hotel website. The role focuses on maximizing room occupancy, maintaining rate parity across all booking channels, ensuring accurate inventory management, and delivering exceptional guest service throughout the reservation process. OTA channel management and coordination with Front Office and Revenue teams will be a key responsibility.

Key Responsibilities

OTA & Channel Management
Manage reservations received through OTA platforms such as , Agoda, Expedia, Make My Trip, Goibibo, and other distribution channels. Monitor room inventory, rates, restrictions, and availability across all OTA channels.



Ensure rate parity and accurate room allocation on all booking platforms. Handle OTA modifications, cancellations, no-shows, and special requests. Coordinate with channel managers and PMS systems to ensure seamless reservation flow. Monitor OTA performance and prepare periodic booking and revenue reports. Reservation Operations
Process and confirm reservations received via phone, email, website, Whats App, and OTAs. Update reservation details accurately in the Property Management System (PMS). Maintain reservation records, guest profiles, and payment information. Ensure all reservation requests are responded to promptly and professionally. Manage group bookings and special reservation requests. Guest Relations
Provide detailed information regarding room categories, rates, packages, and resort facilities. Assist guests with booking amendments, upgrades, and special requirements. Resolve reservation-related concerns efficiently while maintaining guest satisfactio

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