Looking to build your career in customer support with a rapid-growing global company? Join Transcom and be a part of a dynamic, people-first workplace
Position: Customer Support Executive
Company: Transcom, Pune
Key Responsibilities:
Provide accurate information about products, services, anpolicies.
Understand customer concerns and offer effective solutions
. Escalate complex issues to the relevant teams when required.
Maintain proper records of customer interactions.
Ensure customer satisfaction through excellent service.
Meet performance and quality targets.
Handle queries via voice and chat in a professional and timely manner.
Eligibility Criteria:
Any Graduate or Undergraduate. Minimum 12 months of experience in Seller suppor service (E ecommerce). Excellent verbal & Written communication skills Strong problem-solving and multitasking abilities Customer-focused attitude with patience and empathy Familiarity with CRM tools is an added advantage Comfortable with rotational shifts & weekend working
Shift & working mode:
Work from office
24*7 any 9 hours 5.5 days working 1.5 rotational week off