Company Description
Bex Poly Traders is a growing organization operating across trading and digital services, with an expanding presence in the online gaming and real-money gaming (RMG) sector. The company values efficiency, professionalism, and strong client relationships, and operates with a focus on continuous improvement and operational excellence. Team members are encouraged to contribute ideas, collaborate, and take ownership of their work. Bex Poly Traders offers opportunities for career development and advancement for individuals committed to performance and quality service.
Role Description
The Call Center Team Lead at Bex Poly Traders is a full-time, on-site role based in Gurgaon, India. This role is responsible for supervising a team of 4–5 call center representatives handling outbound and inbound sales calls for our online gaming and RMG platform. Day-to-day tasks include overseeing call handling, guiding team members on complex customer queries, conducting coaching and feedback sessions, and maintaining accurate reports on key metrics such as conversion rates,



response time, and customer satisfaction. The Team Lead will coordinate schedules, assist with training, support process improvements, and collaborate with management to implement best practices on the sales floor.
Qualifications
- Strong interpersonal and customer service skills to lead teams and handle diverse customer profiles in a gaming/RMG environment
- Excellent communication skills in Hindi and English to provide clear guidance, handle escalations, and coordinate with internal stakeholders
- Solid analytical skills to interpret call center metrics, identify trends, and recommend improvements
- Proven track record of maintaining or improving conversion rates and service quality
- 2–3 years of experience in a call center environment, preferably in a supervisory or team lead role in RMG, fantasy sports, fintech, or online gaming
- Ability to manage team performance, conduct coaching ses

📌 Call Center Team Lead (Delhi)
🏢 Bex poly trader
📍 Delhi