Job Title: Customer Support Executive
About Us:
We’re a fast-growing apparel brand building a robust community and customer experience.
Role Overview:
As a Customer Support Executive, you’ll handle customer queries across channels and workclosely with our warehouse team to ensure seamless order processing, dispatch, and issue resolution.
Key Responsibilities:
1. Manage customer queries via Whats App, email, and social media
2. Resolve order-related concerns (shipping, returns, exchanges, delays)
3. Coordinate daily with the warehouse team for order status, dispatches, and escalations
4. Ensure accurate tracking updates and proactive communication with customers
5. Handle COD, prepaid, and refund-related queries
6. Maintain a smooth post-purchase experience for all customers
Requirements:




- 1–3 years of experience in customer support (e-commerce/fashion preferred)
- Strong communication skills (written & verbal)
- Ability to multitask and handle high-volume queries
- Detail-oriented with problem-solving mindset
Good to Have:
- Experience working with delivery partners like Blue Dart, Delhivery, etc.
- Familiarity with order management systems (like Uniware or similar)
What We’re Looking For:
- Someone proactive, responsible, and quick on their feet
- A team player who can coordinate across departments
- Someone who understands brand tone and customer experience

📌 Customer Service Representative (Goregaon)
🏢 HopHead India
📍 Goregaon