About Us: At Soul Sensei, we are on a mission to transform lives by connecting individuals with trusted guides who provide clarity, inspiration, and purpose. Rooted in the belief that everyone deserves a fulfilling and meaningful life, we create a sacred space for growth, empowerment, and personal transformation. By joining our team, you become a part of a journey that helps people discover their fullest potential.

Working model: Onsite

Days: Rotational shifts (as per requirement) with 1 weekly off and WFH on weekends.

Timings: 10:00am - 6:00pm

Budget: up to 45k (depending on experience & role fit)

Experience: 3-5 years

About the Role: We are looking for a compassionate and articulate Customer Support Specialist who will be the first point of connection for our users anchoring live sessions, guiding individuals through their spiritual journeys, and ensuring a seamless, supportive experience across all touchpoints. This role is ideal for someone who enjoys helping people, has robust communication skills, and can manage both users and facilitators with grace and clarity.





Key Responsibilities:

Live Session Hosting & Moderation:
Confidently host and moderate live sessions, opening and closing with warmth and professionalism. Support facilitators by addressing participant queries during sessions. Encourage engagement by prompting interaction (e.g., camera on, questions, feedback). Troubleshoot minor tech issues and ensure a smooth session experience. Maintain a calm and professional on-camera presence throughout. Customer Support & Relationship Management:
Act as the first point of contact for user queries via email, Whats App, and phone calls. Respond to concerns empathetically and follow up to ensure resolution. Maintain session feedback logs and communication history. Coordinate with the internal team (Operations, Tech, Marketing) to fulfill user needs. Follow up post-session to ensure satisfaction and build long-term trust. Outbound Calling & Counselling:
Rea

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