Job Description

Service Now Technical Delivery Manager (TDM)

Role Summar

y We are seeking an experienced Service Now Technical Delivery Manager (TDM) with deep expertise in the Service Now platform and a proven track record of leading large-scale enterprise deliveries. The ideal candidate will have exceptionally robust experience in Service Now Strategic Portfolio Management (SPM), Custom Application Development, Integrations, and end-to-end project delivery, with the ability to manage stakeholders, drive technical teams, and ensure successful business outcomes

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Key Responsibiliti

es Delivery & Program Manageme
nt Lead end-to-end delivery of Service Now implementation, enhancement, and transformation program s. Manage project scope, timelines, budgets, risks, dependencies, and resource allocatio n. Establish and drive delivery governance, project reporting, and stakeholder communicatio n. Ensure successful delivery aligned with business objectives, quality standards, and client expectation s.



Manage multiple concurrent projects and coordinate cross-functional teams across business and technology function s. Service Now Solution Leadersh
ip Provide technical and functional leadership across Service Now initiative s. Drive solution design and implementation for Service Now SPM and related platform capabilitie s. Oversee development of custom applications using Service Now App Engin e. Lead integration strategy and execution with enterprise applications, cloud platforms, and third-party system s. Ensure adherence to Service Now architecture, development standards, and platform best practice s. Stakeholder & Client Manageme
nt Act as the primary point of contact for business, client, and executive stakeholder s. Conduct governance meetings, including Weekly Status Reviews (WSR), Monthly Status Reviews (MSR), and Steering Committee (Steer Co) meeting s. Manage escalations, risks, and issue resolution to ensure delivery succes s. Collaborate with business teams to t

📌 Servicenow Technical Delivery Manager (Pune)
🏢 NewVision Software
📍 Pune