We Are Hiring | AI/ML Engineer
Location: Chennai (Hybrid)
Company: Allsec AI
Website: Engagement Type: Full-Time | Early-Stage Start-up
AI/ML Engineer Voice AI • Conversational Systems • Execution & Optimisation
About Allsec AI
Allsec AI is an AI-native, digital-first, omni-channel CX managed services company. We help enterprises unlock scalable, productive, and real-time customer experience operations through agentic AI, intelligent workflows, and automation.
We are redefining outsourcing by delivering packaged, outcome-led services, with full ownership of delivery outcomes, not just technology.
About This Role
The core engineering challenge of this role is to create AI voice-based CX within a trifecta of cost, quality, and latency. You will execute on decisions that balance all three (across voice models, language models, and real-time pipelines) in a production CX environment where those trade-offs have direct business consequences.
You will be working on a live, multi-model AI platform where your responsibility lies in contributing meaningfully to making it better, faster,



and more economical, under the technical direction of the Principal Engineer. You will be expected to ship, optimise, debug, and iterate, often across layers of the stack you may not have originally written.
Beyond the core platform, you will support the Principal Engineer and operational leadership team in developing new use cases, building out conversation flows, and contributing to the product’s expansion into new verticals.
If you are someone who thinks about AI not just as a technical system but as something that has to work for a real person on the other end of a phone call, this role is built for you.
Key Responsibilities Voice AI & Model Optimisation
• Work on and improve the end-to-end voice pipeline — STT, TTS, interruption handling, silence detection, and turn-taking logic.
• Execute on optimisations across the cost-quality-latency trifecta: implement caching, streaming, and model se

📌 Ai/ml Engineer (Chennai)
🏢 Experienzing
📍 Chennai