RoleOwn the end-to-end post-purchase customer experience across B2 C, D2 C & B2 B channels, driving customer satisfaction, retention and loyalty. Key Responsibilities
Manage customer support across all touchpoints Resolve queries, returns, replacements & escalations Drive customer retention, repeat purchases & win-back campaigns Manage CRM journeys, customer communication, reviews & ratings Collect and share customer insights with Marketing, Operations & Product teams Coordinate with internal teams to ensure a seamless customer experience KPIs
CSAT & NPS First Response & Resolution Time Repeat Purchase Rate Review & Rating Growth Refund & Complaint Rate Requirements
3–4 years in a D2 C consumer brand Experience with Shopify, CRM & support tools Excellent English & Hindi communication Solid ownership, empathy and problem-solving skills Experience in Beauty, Wellness or Consumer Brands is preferred Success in this RoleDeliver an exceptional customer experience that increases retention, builds loyalty and makes Effora known for outstanding customer service. Write us on [email protected] with a note why YOU?

📌 Customer Experience Executive (Noida)
🏢 Effora
📍 Noida