We are seeking an in office experienced L2 Support Engineer to provide advanced technical support for our Client's IT infrastructure in the pharmaceutical industry.

Core IT Support
Provide second-level technical support for users; troubleshoot hardware and software issues Manage Active Directory (user lifecycle, GPO, security groups, access control) Implement and monitor network security and switching Deploy and manage MDM solutions for corporate and BYOD devices Configure and maintain Windows Server environments (patching, security optimization) Execute backup and disaster recovery operations & storage systems; monitor performance and capacity Administer Microsoft 365 (mailbox, user accounts, email configuration) Lead IT projects end-to-end; manage timelines and resources User Access Management (UAM) Responsibilities
Manage the complete UAM lifecycle (creation, modification, review, suspension, deactivation) in compliance with SOPs, policies, and regulatory requirements. Perform periodic user access reviews, privilege verification,



and maintain documentation to ensure least privilege and segregation of duties. Coordinate user access approvals and deactivation with system owners, process owners, and department heads. Monitor privileged and administrative accounts and support audits, incident investigations, CAPAs, and change control activities. Collaborate with OEMs, vendors, and system administrators on access configuration, troubleshooting, and enhancements. Ensure timely account deactivation for resigned, transferred, or terminated employees. Support regulatory compliance (GAMP, 21 CFR Part 11, Annex 11, cybersecurity) and contribute to SOP development and training materials. IT Auditing & Compliance

• Support internal/external IT audits, compliance reviews, and regulatory inspections

• Maintain audit trails and logs for critical systems (servers, databases, firewalls, backups)

• Conduct IT infrastructure audits (hardware inventory, license compliance, maintena

📌 Senior It Support Engineer (Ahmedabad)
🏢 AppsTech Solution
📍 Ahmedabad