*Urgent Hiring - Technical Helpdesk Support Engineer

Location - Near Rahul Raj Mall, Surat

Industry - IT *Industry

Job Time - 2:30pm to 11:00 Pm

Description:

Providing technical help desk support for a variety of software packages,

mainly EPo S, and hardware

? Provide answers to clients by identifying problems; researching answers;

guiding client through corrective steps.

? Obtaining details from customer's recent requirements to pass onto software

development via the Support Manager.

? Provide telephone help support to customers during out of hours, weekends

and bank holiday on a rotation basis

? Monitor and maintain Customer Support Call Log System as per protocol

provided

? Remotely configure hardware

? Identify system improvements by evaluating system performance

? Improve system by conferring with development team; testing, evaluating, and

installing new software

? Document actions by completing forms, reports, logs, and records

? Update job knowledge by participating in educational opportunities; reading





professional publications; maintaining personal networks; participating in

professional organisations

? Protect organisation's value by keeping information confidential

? Obtaining information from callers to pass onto the sales department

? General assistance as and when required

Skills/Qualifications:

Active Listening - Giving full attention to what other people are saying, taking time to

understand the points being made, asking questions as appropriate, and not interrupting at

inappropriate times.

Speaking - Talking to others to convey information effectively.

Troubleshooting - Determining causes of operating errors and deciding what to do about it.

Complex Problem Solving - Identifying complex problems and reviewing related information

to develop and evaluate options and implement solutions.

Judgment and Decision Making - Considering the relative costs and benefits of potential

actions to choose the most appropriate one.

Ma

📌 Technical Support Engineer (Surat)
🏢 KAAPRO
📍 Surat