Job Title: Senior Operations Specialist
Location : Remote (India-based role)
Job Type : Full-Time
About Insta Service
Insta Service is a fast-growing on-demand home services platform, offering skilled cleaning, handyman, and plumbing services across California, Texas, Florida, and 23 other states. We are on a mission to become a leading brand in home services by delivering excellent customer and provider experiences.
Job Summary
We are looking for a highly motivated, proactive Senior Operations Specialist based in India to support our U. S. operations. You will play a critical role in managing daily bookings, onboarding and training service providers, and ensuring customer satisfaction. You will also proactively identify and resolve operational issues to ensure that no booking is ever canceled unnecessarily.
Key Responsibilities
Coordinate and manage daily customer bookings to ensure timely and successful service delivery.
Communicate directly with U. S.-based customers and service providers over phone, chat, and email to confirm appointments, clarify details,
and resolve any service issues.
Onboard and train new service providers , ensuring they understand Insta Service’s standards and processes.
Monitor active bookings to anticipate and address any issues (e.g., delays, cancellations, customer complaints).
Proactively resolve problems , ensuring every effort is made to fulfill customer bookings successfully.
Follow up on completed bookings to gather feedback and maintain quality control.
Maintain accurate records of bookings, service provider performance, and customer interactions.
Work closely with management to continuously improve operational processes and provider performance.
Take ownership of urgent operational issues and ensure prompt resolution.
Flexible working hours to align with U. S. time zones (mainly PST/CST/EST).
Requirements
3+ years of experience in operations, service coordination, customer support, or similar roles.
Excellent English commun