Customer Support Exceutive
Job Description:
We are seeking a motivated and customer-focused individual to join our support team as a Customer Support Executive (Voice Process). In this role, you will be the first point of contact for customers, handling inbound and outbound calls to resolve queries, provide information, and ensure a high-quality service experience.
Key Responsibilities:
Handle inbound and outbound customer calls in a qualified manner
Resolve customer inquiries, complaints, or issues promptly and efficiently
Maintain accurate records of customer interactions and transactions
Escalate complex issues to the appropriate departments when necessary
Meet performance metrics such as call handling time, customer satisfaction, and resolution rate




Stay updated on product knowledge, company policies, and procedures
Requirements:
Excellent verbal communication skills in [language(s)]
Previous experience in a voice-based customer service role is preferred
Ability to handle high call volumes and remain calm under pressure
Good problem-solving skills and attention to detail
Basic computer proficiency and familiarity with CRM tools
Willingness to work in shifts, including weekends if required
Preferred Qualifications:
Bachelor’s degree or equivalent
6 months to 2 years of relevant experience

📌 Full-time Customer Service (Ahmedabad)
🏢 AgentsAt
📍 Ahmedabad