Position: Freight Forwarding Operations Manager & Founder Mentor
Industry: Shipping, Freight Forwarding & Logistics
Experience: 5–7 Years
Engagement: Full-time
Location: India (Remote)
Start Date: Immediate
Salary: 70 K-80 K INR
Key Responsibilities
- Set up and manage daily freight forwarding operations (import/export – sea, air, and road)
- Handle FCL, LCL, air cargo, courier, consolidations, and cross-trade shipments
- Prepare, review and manage all shipping & customs documentation (BL, AWB, invoices, packing lists, DOs, manifests, etc.)
- Coordinate with shipping lines, airlines, NVOCCs, transporters, customs brokers, overseas agents, and clients
- Build and implement SOPs, workflows, and basic KPIs for enquiries, quotations, bookings, execution, and billing
- Negotiate freight rates and local charges with carriers and agents to maintain healthy margins
- Train and mentor the founder on:
- Pricing logic, rate sheets, and margin structures
- Incoterms, free time, demurrage/detention, surcharges
- How frauds,



margin skimming or misuse of contracts can happen – and how to prevent them
- Create simple dashboards/reports for shipment status, profit per job, client performance, and vendor performance
- Coordinate closely with accounts for billing, collections, and credit control
- Support future team building (operations, documentation, and possibly sales) as the business grows
Required Expertise
- 5–7 years experience in freight forwarding / logistics with a forwarder, NVOCC, or logistics company
- Robust knowledge of:
- Sea freight (FCL / LCL)
- Air freight
- Cross-border road freight (preferred)
- Solid understanding of:
- Incoterms, HS codes, basic customs procedures
- Export/import workflows from at least one major region (Middle East / India / Asia / Europe)
- Experience in:
- Independent operations handling from quotation to delivery
- Rate negotiation with carriers and overseas agents
- Handling shipment issues (rollovers, delays, space issues, demurrage, dete

📌 Freight Forwarding Operations Manager (Mumbai)
🏢 Triaxa - FZCO
📍 Mumbai