Job Title : Operations Executive
Location : Calicut
Experience : 1-2 year in Edtech operations
As an Operations Executive at Skill X, you will play a critical role in leading and managing the day
to-day operational activities of the Skill X operations. Your primary responsibility will be to ensure
smooth program delivery, effective coordination between students and trainers, efficient batch
scheduling, and continuous learner engagement. You will serve as the key operational anchor,
driving seamless service delivery and academic success for learners.
RESPONSIBILITIES:
● Manage daily center operations, ensuring smooth execution of both online and offline Skill X
training programs.
● Coordinate with trainers to finalize training schedules, manage availability, and address
session-level requirements.
● Support the admissions process by onboarding newly enrolled students and providing them
with detailed program orientation.
● Maintain real-time trackers and operational dashboards including student attendance, batch
schedules, and completion reports.
● Act as the primary point of contact for students and parents for any queries, issues, or support
requirements.
● Develop a explicit understanding of each learner’s academic goals and align operations to meet
those objectives.
● Conduct onboarding sessions to ensure a positive first experience and a strong start to the
learner’s journey.
● Perform regular follow-ups and check-ins with students to ensure course adherence, address
academic concerns, and enhance retention.
● Liaise with academic and tech teams to resolve operational issues that may impact training
delivery.
● Monitor and evaluate class delivery by periodically observing sessions and collecting learner
feedback.
● Collaborate with trainers to ensure quality instruction and resolve learner-related challenges
proactively.
● Identify opportunities for upselling additional services (advanced modules, workshops) based
on student performance and feedback.
● Ensure timely