Job Title: Project Manager — BFSI Experience: 2– 6 Years Location: Delhi - In office About Convin
Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences.
We're trusted by leading brands like Urban Company, Physics Wallah, ICICI Lombard, SBI Life, , Bajaj and Niva Bupa, Aditya Birla Group Etc. across industries such as Ed Tech, Fin Tech, Health Tech, Hospitality, Travel, and BPO.
Highlights:
Raised $6.5 M in Series-A (2024) and $2.1 M seed funding (2022)
Featured in Linked In's Top Startups list
Ranked Top 20 Software Companies in India by G2
Best Speech & Conversation Analytics Company at CX & DCX
About the Role
We are looking for a Campaign Manager to manage and optimize omni-channel AI voice bot campaigns for banking and lending use cases. The role involves end-to-end campaign execution, MIS management,
banking process coordination and performance tracking across voice, Whats App, SMS, email and related customer engagement channels.
The ideal candidate should have strong exposure to banking operations, lending products (especially Personal Loans), outbound/inbound campaigns and data-driven campaign management.
Key Responsibilities
Campaign Operations & Management
Execute and manage omni-channel customer engagement campaigns across: AI Voice Bots Whats App Dialer systems Configure and monitor campaign journeys, retry logic, dispositions and escalation flows. Coordinate with internal product, operations and client teams for campaign launches. Ensure campaign SLAs, TATs and daily delivery targets are achieved. Banking & Lending Process Management
Understand banking workflows and customer journeys for:
Personal Loans Credit Cards Loan Collections Demat/Trading onboarding Insurance or BFSI campaigns Work closely with bank
📌 Project Manager (Delhi)
🏢 Convin
📍 Delhi