We are hiring an Application Support Engineer with experience in Microsoft Dynamics 365 (D365) to provide L1/L2 support, troubleshoot issues, and ensure smooth application operations. You will work closely with business users and technical teams to resolve incidents and improve system performance.
Key Responsibilities:
Provide L1/L2 support for D365 applications as per SLA Troubleshoot application, data, and user issues Monitor system performance, logs, and alerts Escalate complex issues to L3/vendors when required Support deployments, UAT, and release validations Manage user access and basic configurations Document incidents, RCA,
and maintain knowledge base Collaborate with cross-functional teams and provide regular updates Required Skills:
3+ years of Application / Production Support experience Hands-on experience with Microsoft Dynamics 365 (D365) (Customer Service / Field Service / Dataverse / Power Platform) Experience with mainly "Kafka". Addons- Service Now or Jira Basic SQL knowledge Solid troubleshooting and communication skills Understanding of ITIL processes Good to Have:
Exposure to Azure or cloud platforms Experience with monitoring tools and log analysis
📌 Dynamics365 Support (Pune)
🏢 Actualize
📍 Pune
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