Customer Success Executive
Location: Bengaluru
About the Role
The ideal candidate will work closely with customers to drive platform adoption, retention, and business growth while ensuring an exceptional customer experience. Freshers with excellent communication skills, solid interpersonal abilities, and a passion for customer engagement are encouraged to apply.
Key Responsibilities
Customer Onboarding & Training
Assist customers during onboarding and platform setup. Conduct product walkthroughs and training sessions. Help customers understand platform capabilities and best practices. Ensure a smooth transition from implementation to active platform usage. Customer Relationship Management
Build and maintain strong relationships with assigned customers. Serve as the primary point of contact for customer queries and support requests. Conduct regular follow-ups and business reviews. Understand customer objectives and help them achieve desired outcomes using the Kasplo platform. Maintain high levels of customer satisfaction and engagement. Campaign & Platform Support
Assist customers with Email, SMS, Whats App, API, and Marketing Automation-related queries. Coordinate with internal teams including Product, Operations, Deliverability, and Support to resolve issues. Monitor customer activity and proactively identify support requirements. Ensure timely communication and issue resolution. Customer Retention & Growth
Manage customer accounts to drive long-term retention. Monitor platform usage, engagement, and campaign performance. Identify opportunities to increase platform adoption and monthly sending volumes. Generate upsell and cross-sell opportunities for additional products and services. Support contract renewals and retention initiatives. Proactively identify churn risks and implement corrective actions. Account Expansion & Business Reviews
Conduct Quarterly Business Reviews (QBRs) and customer growth discussions. Analyze account performance and recommend improvement