Client Support Associate / Client Experience Coordinator
Overview:
We are looking for a proactive and communication-driven professional with up to 1 year of
experience in customer support, client coordination and or telecalling. The role involves
managing RSVP calls, collecting client feedback and supporting basic escalation calls as
required.
Key Responsibilities:
1. RSVP Coordination
● Make outgoing RSVP calls for events and update responses accurately.
● Maintain structured trackers and provide timely updates to the internal team.
2. Client Feedback & NPS Calls
● Connect with clients post-event to collect feedback and category-level ratings.
● Document insights clearly for internal performance review and reporting.
3. Escalation Calling Support
● Assist with initial-level escalation calls
● Gather issue details, ensure calm communication and route concerns to the appropriate
internal team.
4. Communication & Documentation
● Maintain updated call logs and reports.




● Share daily/weekly summaries of activities.
● Follow communication guidelines and ensure consistency in tone and messaging.
5. Coordination Responsibilities
● Work closely with internal teams to relay client feedback and follow-ups.
● Ensure high responsiveness and professional client interaction at all times.
Required Skills & Experience:
● 0–1 year experience in customer support, telecalling, client servicing and or
coordination roles.
● Robust verbal communication skills (English & Hindi; regional languages preferred).
● Ability to manage high-volume calling with professionalism.
● Good documentation and follow-up skills.
● Calm, patient and solution-oriented approach.
● Basic knowledge of CRM tools, Google Sheets, Whats App communication, and call
logging.
Work Schedule:
● 6 days/week

📌 Customer Service Representative (Bengaluru)
🏢 The Wedding
📍 Bengaluru