Job Summary:
We are looking for a proactive and persuasive Customer Retention Executive to manage post-purchase engagement and reduce customer churn through effective communication. The role involves reaching out to existing customers, understanding their concerns, resolving issues, and encouraging repeat purchases or renewals.
Key Responsibilities:
- Conduct outbound calls to existing customers to ensure satisfaction and build long-term relationships.
- Identify reasons for potential cancellations or inactive accounts and take corrective actions to retain customers.
- Educate customers about recent offers, features, and benefits to encourage continued usage or re-purchase.
- Handle customer complaints with empathy and provide prompt resolutions.
- Record call outcomes, feedback, and insights in CRM tools.
- Collaborate with operations, service, and sales teams to ensure smooth issue resolution.
- Track and report retention metrics (renewals,
churn reduction, reactivations).
- Achieve monthly retention and call productivity targets.
Requirements:
- Education: Graduate in any discipline (preferred: Business, Marketing, or Communication).
- Experience: 1–3 years in customer calling, telesales, or customer success (preferably retention-focused).
- Skills:
- Excellent communication and persuasion skills (English + regional languages preferred).
- Strong problem-solving ability and customer empathy.
- Experience using CRM tools (e.g., Lead Squared , Zoho, terotram).
- Ability to work under targets and maintain high call quality.
Level/Salary Range:
INR 5-6 LPA
Interested candidates can share their profile with
Venulisa Luke
Phone No. +919606941377
venulisa.luke@