Hiring: Senior Salesforce Service Cloud Techno-Functional Consultant

Location: Remote

Employment Type: Contract

Experience Required: 7+ Years

Domain: Medical Devices / Healthcare Technology

We are seeking an experienced Senior Salesforce Service Cloud Techno-Functional Consultant to join a managed services engagement supporting a global leader in neuro and sensory medical devices. This role will be responsible for optimizing customer support operations within Salesforce Service Cloud and Field Service while ensuring seamless integrations with Oracle ERP and other enterprise platforms.

The ideal candidate will possess robust expertise in Salesforce Service Cloud, Field Service Lightning (FSL), Knowledge Management, Case Management, Mobile Applications, and Oracle ERP integrations within regulated healthcare or Med Tech environments.

Key Responsibilities

Salesforce Service Cloud & Case Management

• Own and manage the end-to-end Salesforce Case Management lifecycle

• Configure and support Cases, Entitlements, Service Contracts, SLAs, Escalation Rules, Queues,



and Omni-Channel Routing

• Support Email-to-Case, Chat, Phone, and Digital Service Channels

• Configure and maintain Flows, Validation Rules, Assignment Rules, Approval Processes, and Automation

• Troubleshoot case routing, notifications, escalations, and user access issues

• Manage case data uploads and support data quality initiatives

Salesforce Field Service (FSL)

• Configure and administer Salesforce Field Service Lightning (FSL)

• Manage Work Orders, Service Appointments, Scheduling Policies, Service Territories, and Dispatch Console

• Support field operations teams, dispatchers, and technicians

• Optimize scheduling efficiency, technician utilization, and first-time fix rates

• Manage Service Resources, Skills, Territories, and Capacity Planning

Mobile Applications for Field Technicians

• Support Salesforce Field Service Mobile applications

• Ensure offline and online synchronization c

📌 Salesforce Service Cloud Techno-functional Consultant (Madhya Pradesh)
🏢 Philodesign Technologies
📍 Madhya Pradesh