L1 Application Support – Hospital Information System
Rigved Technologies is hiring 2 L1 Application Support professionals for a hospital-based healthcare IT support role in Fort, Mumbai.
The selected candidates will provide first-level application support for Hospital Information System applications and work closely with hospital users, clinical teams, IT teams and support teams.
Key responsibilities
- Provide L1 support for HIS, LIMS and RIS applications.
- Resolve daily application and user issues within defined timelines.
- Log, track, document and escalate unresolved issues to L2/L3 teams.
- Support hospital workflows including OPD, IPD, billing, pharmacy, laboratory, radiology, ward management and discharge.
- Assist users with login issues, password resets, access rights and user-account management.
- Coordinate with doctors, nurses, hospital staff and internal IT teams.
- Support application testing, upgrades and implementation activities.
- Prepare SOPs, user guides, issue records and training documents.
- Monitor support requests and maintain accurate ticket records.




- Provide basic troubleshooting for application, system and connectivity issues.
Required experience
- 1–2 years of experience in HIS, LIMS, RIS or healthcare application support.
- Understanding of hospital workflows such as OPD, IPD, billing, pharmacy, laboratory, radiology and discharge.
- Experience working with support tickets and SLAs.
- Good troubleshooting and problem-solving skills.
- Good verbal and written communication.
- Basic knowledge of networking and system administration.
- Bachelor’s degree in IT, Computer Science, Healthcare Informatics or a related field is preferred.
Preferred skills
- Knowledge of HL7, HIPAA or ICD coding.
- Experience with RService Desk, Ameyo CRM or similar ticketing tools.
- Experience supporting clinical, billing, pharmacy, laboratory or radiology modules.
- Previous hospital or healthcare IT support experience.
Significant work conditions
- Work locati

📌 Application Support (Mumbai)
🏢 Rigved Technologies
📍 Mumbai