Pick Your Trail is India's most loved leisure travel brand for millennials. We've revolutionised travel with our Do-It-Yourself vacation builder platform, helping over 100,000 travellers from 14 countries create unforgettable memories. With an exceptional NPS score of 60+, we're breaking away from traditional packaged tours and creating SUPER HIT HOLIDAYS
Why Now?
The travel industry is experiencing a watershed moment. Post-pandemic demand is surging — everyone wants to travel. Join us now for accelerated growth opportunities. We've not only survived but thrived, expanding our footprint into a global market.
What You'll do
At Pick Your Trail, we craft seamless holiday experiences for travellers across the globe. As a n TL/ATL — Customer Experience (Booking & Pre-Tri p), you'll be the backbone of our travel operations — ensuring absolute booking accuracy and seamless pre-trip readiness for every traveller we serve
C+2 / C+4 Closure s: Drive timely closure of booking and pre-trip tasks within defined turnaround timelines
Error-free booking operation s:



Own the accuracy of every booking — zero errors, zero misses
Pre-trip task closur e: Ensure all pre-trip requirements are completed well within due dates for every traveller
Chat & ticket response monitorin g: Monitor and oversee team response quality and TAT across all customer touchpoints
Refund tracking & loss reductio n: Track refund cases end-to-end and work proactively to minimise revenue loss
Reduce pre-trip escalation s: Identify patterns, fix gaps, and bring down escalation numbers consistently
I2 escalation handlin g: Take ownership of complex escalations and drive them to resolution swiftly
Who Are We Looking For?
We're looking for someone who leads with ownership, thrives under pressure, and is obsessed with getting things right
Natural lead er: You lead by example, keep your team motivated, and step up when it counts
Detail-obsess ed: You catch errors before they become problems — accuracy is non-negotiable for yo

📌 Customer Service Team Lead (Chennai)
🏢 Pickyourtrail
📍 Chennai