Vice President Operations
Role Overview
The Vice President Operations will be responsible for leading and scaling Pidge’s operations
function across geographies, business lines, and delivery is a senior leadership role that requires solid ownership of last-mile operations, P&L;,growth, planning, supply optimization, rider optimization, service reliability, and cost efficiency. The ideal candidate should come from a high-growth start up environment, preferably from logistics-tech, quick commerce, e-commerce, mobility, or marketplace-led businesses. The person should be comfortable operating at scale, leading large distributed teams, solving complex operational problems, and using data & technology to improve performance.
Key Responsibilities :
Lead end-to-end operations across last-mile delivery, city operations, partner operations, rider supply, and service execution.
Own operational P&L; across business lines, with focus on revenue delivery, gross margin, cost per order, productivity, and profitability.
Drive growth readiness by ensuring operational capacity, supply availability,



manpower planning, and city-level execution capability.
Build scalable operating models for different delivery formats including last-mile, quick commerce, e-commerce, 3 W/4 W, and enterprise logistics.
Improve key operational metrics including service levels, delivery success rate, on-time performance, rider productivity, utilization, cancellations, cost efficiency, & customer exp.
Work closely with Product, Technology, Revenue, Finance, and Customer Success teams to solve operational bottlenecks and build scalable systems.
Lead supply planning and rider optimization to ensure the right supply availability at the right location, time, and cost.
Drive automation, dashboards, SOPs, control mechanisms, and performance review cadences across the operations function.
Build strong regional and city leadership teams with clear accountability, discipline, & execution rhythm.
Identify and solve mar

📌 Vice President Operations (Faridabad)
🏢 Pidge
📍 Faridabad