ABOUT THE ROLE
We are looking for a customer-first, detail-oriented Customer Support Executive who can manage customer interactions across chat, Whats App, email, and social media.
You will be the frontline voice of Argos, ensuring customers receive quick, accurate, and helpful responses. This role is critical in building trust, improving customer satisfaction, and ensuring a smooth post-purchase experience.
KEY RESPONSIBILITIES
Key Handle customer queries via Whats App, chat, email, and social media DMs
Assist customers with order status, tracking, returns, exchanges, and refunds
Resolve complaints and escalate complex issues when required
Maintain quick response times and high-quality communication
Coordinate with internal teams (operations, logistics, marketing) for issue resolution
Update and maintain customer records in CRM/tools
Identify recurring issues and share feedback to improve processes
Ensure a positive and consistent customer experience across all touchpoints
REQUIREMENTS




0–3 year of experience in customer support / chat process (freshers can apply)
Good speaking and written communication skills (clear, polite, and professional)
Basic understanding of customer handling and problem-solving
Comfortable using Whats App, email, and social media platforms
Ability to handle multiple conversations simultaneously
Basic computer skills (Google Sheets, basic tools)
Patient, empathetic, and customer-focused mindset
GOOD TO HAVE
Experience with tools like Zendesk, Freshdesk, Intercom, or similar
Exposure to Shopify or ecommerce order handling
Understanding of D2 C customer journey
Typing speed and accuracy
Ability to handle high-volume queries
WHAT WE OFFER
Hands-on experience in a fast-growing D2 C brand
Chance to grow into Senior Support / Operations roles
Work closely with cross-functional teams
Performance-based growth and learning environment

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