Key Responsibilities
Business Development & Growth
• Drive growth and expansion of the Digital Gold business across multiple channels
• Identify and onboard strategic partners, merchants, aggregators, and fintech alliances
• Develop business strategies to increase customer acquisition, transactions, and revenue
• Build and maintain robust relationships with banking and fintech partners
Product & Operations Management
• Manage end-to-end Digital Gold operations including onboarding, transactions, settlements, and
reconciliation
• Coordinate with product, tech, and operations teams for smooth execution of digital gold services
• Monitor customer journeys and identify opportunities for process improvement
• Support integration of digital gold offerings within lending and financial wellness products
Customer Engagement & Portfolio Management
• Analyze customer behavior, transaction trends, and engagement metrics
• Drive customer retention and cross-sell initiatives




• Gather customer and partner feedback to improve product offerings and user experience
Compliance & Reporting
• Ensure compliance with RBI guidelines, regulatory policies, and internal governance standards
• Prepare MIS reports, transaction analysis, and business performance dashboards
• Track competitor offerings and market trends in digital investments and fintech space
Required Skills & Qualifications
• PGDM / MBA qualification preferred
• 3–4 years of experience in Fintech, Digital Payments, Investments, or Financial Services
• Prior experience in NBFC or Fintech industry is mandatory
• Understanding of Digital Gold ecosystem, investment products, and fintech operations
• Strong communication, analytical, and stakeholder management skills
• Ability to work in a fast-paced and target-oriented environment

📌 Business Manager (Mumbai)
🏢 Fatakpay
📍 Mumbai