Vice President Operations
Role Overview
The Vice President Operations will be responsible for leading and scaling Pidge's operations
function across geographies, business lines, and delivery formats. This is a senior leadership role that requires strong ownership of last-mile operations, P&L;,growth, planning, supply optimization, rider optimization, service reliability, and cost efficiency. The ideal candidate should come from a high-growth start up workplace, preferably from logistics-tech, quick commerce, e-commerce, mobility, or marketplace-led businesses. The person should be comfortable operating at scale, leading large distributed teams, solving complex operational problems, and using data & technology to improve performance.
Key Responsibilities :
- Lead end-to-end operations across last-mile delivery, city operations, partner operations, rider supply, and service execution.
- Own operational P&L; across business lines, with focus on revenue delivery, gross margin, cost per order, productivity, and profitability.
- Drive growth readiness by ensuring operational capacity,



supply availability, manpower planning, and city-level execution capability.
- Build scalable operating models for different delivery formats including last-mile, quick commerce, e-commerce, 3 W/4 W, and enterprise logistics.
- Improve key operational metrics including service levels, delivery success rate, on-time performance, rider productivity, utilization, cancellations, cost efficiency, & customer exp.
- Work closely with Product, Technology, Revenue, Finance, and Customer Success teams to solve operational bottlenecks and build scalable systems.
- Lead supply planning and rider optimization to ensure the right supply availability at the right location, time, and cost.
- Drive automation, dashboards, SOPs, control mechanisms, and performance review cadences across the operations function.
- Build strong regional and city leadership teams with clear accountability, discipline, & executio

📌 Vice President Operations (Gurugram)
🏢 Pidge
📍 Gurugram