Amenify was founded in 2017 in San Francisco and has raised $25 M to date. Amenify is the leading AI-powered resident commerce platform in the US that helps property managers and residents with services they love. Through a proprietary network of local providers, enterprise integrations, and personalized concierge tools, Amenify powers services like local retail, dining, grocery, home services, maintenance, and more. Through its API integrations powering resident engagement, Amenify is available in 15 million homes in the USA. We encourage high-performers from all backgrounds to reach out, provided they share our core values listed here:
About the Role:
We are looking for a confident and customer-focused Customer Support Specialist with a strong American accent to handle outbound and inbound calls for our US customers. The ideal candidate should have excellent communication skills, active listening ability, and a solution-oriented mindset.
Note- This is an onsite night shift role
Key Responsibilities:
Handle inbound & outbound customer support calls for US clients CSAT knowledge & good client handling skills on voice & chat. Assist customers with inquiries, service requests, follow-ups, and issue resolution Provide accurate information and ensure high customer satisfaction Maintain detailed call records in CRM systems Follow up on pending cases and ensure timely closures Meet daily/weekly call quality and performance targets Requirements:
Fluency in English with a full American accent (mandatory) Prior experience in US voice process / international calling preferred Excellent verbal communication and active listening skills Ability to handle objections and difficult conversations professionally Comfortable working in night shifts (US time zone) Basic knowledge of CRM tools and MS Office What We're Looking For:
Robust pronunciation and Americanized speech clarity Customer-first approach High energy and confidence on calls Detail-oriented and discip
📌 Customer Support Specialist (Gurugram)
🏢 Amenify
📍 Gurugram
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.