1) Proactive Monitoring of all the servers using BSE tools

2) CPU & Memory utilization & monitoring.

3) Microsoft Windows Resources, Event logs & critical services Monitor.

4) Monthly report on server availability

5) Respond to and own Incident till resolution

6) Engage customer contracted hardware and software support vendors to facilitate incident resolution

7) Work with customer support teams to review & resolve incidents

8) Co-ordinate customer contacts with BSE vendors in case of hardware failures or involvement of third-party vendor is required.

9) Reinstallation of OS, in case of OS crashes and for the problems where reinstallation of OS is required.

10) Perform restoration of all components at time of system failure or file system corruption

11) Correlate related incidents together into a problem ticket and manage through the problem management process

12)



Patch OS for Security patches and release management for the same.

13) Creation/deletion/configuration of VMs, Creating/Deleting VM Snapshots.

14) Reporting VM performance status using Native tools/monitoring tools

15) Manage Hyper-V 2012/2016 Clusters

16) Manage Access rights and folders

17) OS hardening as per the policy recommendations by BSE

18) IIS Basic troubleshooting

19) Server Inventory Management

Desired Skill:

1) Hyper-V Management (Must)

2) Failover Cluster Configuration and Management (Must)

3) IIS troubleshooting (Must) 4) Security patching and Hardening (Must))

5) Server commissioning and decommissioning

6) OS Migration – In place and Side by side (Must)

7) Server Performance troubleshooting

Relevant Exp: 4++

📌 Windows Administrator (Hyderabad)
🏢 Softenger
📍 Hyderabad