Location : Mphasis Bangalore, Global Village, Tower E/Chennai - DLF IT Park
Experience Required
4–6 years (hands-on experience in HOPEX / Enterprise Architecture tools)
Role Summary
We are seeking a HOPEX v6 Admin – Level 4 to independently manage administration and support of the GEAR platform.
This role includes end-to-end platform support, configuration, troubleshooting, and moderate enhancement ownership, along with coordination across stakeholders.
Key Responsibilities
HOPEX Administration (Core Ownership)
• Administer and maintain HOPEX v6 platform for stability and performance.
• Manage user roles, access controls, and governance policies.
• Perform system upgrades, patching, and configuration changes.
• Ensure application availability, performance, and reliability.
• Monitor:
o System logs
o Scheduled jobs
o Integrations and services
Platform Operations & Enhancements
• Handle incident, problem, and change management independently.
• Perform root cause analysis (RCA) and implement fixes.
• Support release deployments and configuration rollouts.
• Implement minor customizations and enhancements in HOPEX.
• Maintain platform documentation and operational runbooks.
AWS & Infrastructure (Working Level Expertise)
• Support AWS services including:
o EC2, S3, RDS, VPC
o IAM, Cloud Watch
• Monitor performance, cost, and security compliance.
• Assist in:
o Setting provisioning
o Backup & recovery
o Disaster recovery readiness
• Coordinate with cloud teams for improvements.
Security & Compliance
• Support remediation of:
o Vulnerabilities (OS, DB, middleware, app layers)
• Ensure platform compliance with enterprise standards.
• Assist in audit readiness and governance reporting.