Location: Pune, Chennai, Hyderabad, Kolkata, Bengaluru, Mumbai, Gurugram
Work Mode: Work From Office / Hybrid
Employment Type: Contract / Full time
Experience: 4–8 Years
Job Description
We are looking for an experienced Lab Vantage LIMS Application Support Consultant to join our managed services team. The ideal candidate will be responsible for providing L2/L3 application support for a global pharmaceutical client, ensuring stable application operations, SLA compliance, incident resolution, and seamless coordination with client, vendor, and internal support teams.
This is a client-facing role requiring strong technical expertise in Lab Vantage LIMS , database troubleshooting, API integrations, and excellent stakeholder communication skills.
Key Responsibilities
Own end-to-end L2/L3 application support for Lab Vantage LIMS, including incident management, service requests, troubleshooting, resolution, and closure within SLA timelines.
Act as the primary client-facing contact for critical issues and escalations, providing timely updates and effective communication to stakeholders.




Coordinate with Lab Vantage support teams, Saa S vendors, and internal technical teams to resolve defects, application issues, patches, and enhancements.
Troubleshoot and resolve API integration failures between Lab Vantage LIMS and connected enterprise/laboratory systems.
Perform root cause analysis (RCA) and implement preventive measures for recurring incidents.
Support SIT, UAT, application upgrades, patch releases, and change management activities.
Create and maintain technical documentation including SOPs, runbooks, support guides, incident reports, and knowledge base articles.
Collaborate with globally distributed support teams to ensure seamless handovers and continuous support coverage.
Monitor application health, identify trends, and recommend improvements to enhance system stability and performance.
Ensure all support activities comply with Gx P requirements, quality standards, and

📌 Labvantage Lims Application Support Consultant (Faridabad)
🏢 TantranZm
📍 Faridabad