Company Description Tapify Innovations is India’s leading provider of smart NFC and QR-enabled products that help businesses grow through instant customer engagement. The company offers solutions such as Google Review Cards, Social Media Standees, and All-in-One Smart Business Cards that simplify how people connect and share information. Tapify focuses on reducing friction in customer interactions, enabling users to engage with a simple tap or scan, without any apps. Serving both small businesses and growing brands, Tapify helps organizations stand out, build trust, and connect more effectively with their audiences.
Position Overview:
We are looking for a dedicated and confident skilled with 1–3 years of experience to join our team as a Customer Support Executive. The ideal candidate should have strong communication skills in both English and Hindi, the ability to confidently speak with customers, handle queries, provide information, and manage issue escalations professionally. The candidate will be responsible for handling customer calls, chat communication, courier/logistics issue coordination,
maintaining reports, and ensuring smooth support operations.
Key Responsibilities
1️ Customer Calls (Inbound & Outbound)
Answer all customer calls professionally.
Provide information about products, orders, delivery updates, and customisation.
Handle escalations and provide timely resolutions.
Call customers for pending details (logo, links, customisation inputs).
2️ Chat Support Across All Platforms
Respond to customer inquiries on:
Whats App Business
Instagram DM
Facebook Chat
Email
Website Chat (if any)
Maintain fast response time and a helpful tone.
Share order updates, pricing, offers, and product guidance.
3️ Shiprocket Escalation Handling (ONLY Issues – No Dispatch Tasks)
Raise and track Shiprocket disputes for:
Weight discrepancies
Fake RTO cases
Courier delivery delays
Lost shipments
Follow up with KAM (Key Account Manager) for dispute resolution.
Coordinate w