Role Purpose
The Head – Retail Operations will be responsible for driving the overall performance and profitability of the Exclusive Brand Outlet (EBO) business. The role will lead store operations, sales delivery, customer experience, productivity, people capability, and expansion readiness across the retail network, ensuring sustainable and profitable growth while maintaining brand standards and operational excellence.
Key Responsibilities
1. Business & P&L; Management
Own and deliver sales, profitability, and EBITDA targets for the EBO business.
Drive same-store sales growth and improve store productivity metrics.
Monitor business KPIs including conversion, average bill value (ABV), average selling price (ASP), units per transaction (UPT), and sell-through.
Prepare and review annual operating plans, budgets, and business forecasts.
Drive productivity and cost optimization initiatives across the retail network.
2. Retail Operations Excellence
Ensure flawless execution of retail SOPs and operational standards across all stores.
Build robust processes for inventory management,



shrinkage control, and compliance.
Drive operational efficiency and consistency across the store network.
Establish governance mechanisms for store audits and corrective action plans.
Ensure seamless execution of promotions, launches, and marketing initiatives.
3. Customer Experience & Brand Standards
Champion customer-centricity and ensure superior in-store experience.
Drive customer satisfaction, NPS, and service excellence initiatives.
Ensure adherence to VM standards and brand guidelines across stores.
Leverage customer insights to improve store experience and business performance.
4. Store Network Expansion & NSO Readiness
Lead end-to-end operational readiness for new store openings.
Partner with Projects, HR, Merchandising, and Supply Chain teams to ensure timely store launches.
Establish standardized processes for store onboarding and stabilization.
Ensure current stores achieve targeted pro

📌 Head Of Retail Operations (Gurugram)
🏢 Reliance Brands
📍 Gurugram