I. Role Purpose
The Restaurant Supervisor is responsible for end-to-end floor operations during assigned shifts. Acting as the key link between restaurant management and the frontline team, this role ensures seamless guest experiences from arrival to departure, covering routine service, VIP handling, complaint resolution, and special occasions. Beyond daily operations, the incumbent leads shift briefings, mentors junior staff, maintains billing accuracy, and upholds food safety and grooming standards across the team.
II. Key Accountabilities
1. Guest Experience & Service Excellence
- Deliver exceptional and personalized guest experiences at every touchpoint.
- Handle VIP guests, special occasions, dietary requirements, and large group reservations.
- Resolve guest concerns professionally and ensure complete guest satisfaction.
- Demonstrate robust knowledge of food, beverages, promotions, and menu offerings.
- Monitor service quality, order accuracy, pacing, and overall guest satisfaction.
2. Floor Operations & Leadership
- Lead daily shift briefings and handovers.




- Coordinate effectively with Kitchen, Pizza, Bar, and Host teams for smooth operations.
- Monitor floor activities and proactively address service bottlenecks.
- Manage opening and closing procedures, checklists, and operational documentation.
- Ensure smooth service flow during peak business hours.
3. Team Management & Development
- Coach and mentor junior team members through on-the-job training.
- Support onboarding and development of new team members.
- Provide real-time feedback and performance guidance.
- Monitor skill development and encourage career growth within the team.
- Foster a positive, collaborative, and performance-driven work culture.
4. POS, Billing & Financial Control
- Operate POS systems accurately and efficiently.
- Handle billing, discounts, promotions, split payments, vouchers, and transaction reconciliation.
- Monitor bill accuracy and ensure compliance with company policies.
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📌 Bangalore, Restaurant Supervisor (Bengaluru)
🏢 Pizza 4P's
📍 Bengaluru