Group Manager – Group Advantages Life Insurance Operations
Location: Gurgaon, India
Experience: 14–16 Years
Employment Type: Full-Time
Shift: Flexible to work in US shifts
About the Role:
We are seeking an experienced Group Manager – Group Benefits Life Insurance Operations to lead large-scale insurance operations and drive delivery excellence across multiple Group Benefits Life Insurance processes. This role requires strong domain expertise, people leadership capabilities, stakeholder management skills, and a passion for operational transformation.
Key Responsibilities
Operations & Delivery Management
- Manage end-to-end Group Benefits Life Insurance operations, including:
- Onboarding & Enrollment Support
- Underwriting Support
- Rating & Quoting
- Claims Processing & Servicing
- Renewals, Billing & Endorsements
- Ensure adherence to SLA, KPI, quality, productivity, and customer satisfaction targets.
- Drive operational efficiency, risk mitigation, and continuous performance improvements.
Leadership & Team Management
- Lead multiple teams and process leaders.




- Drive workforce planning, performance management, and succession planning.
- Foster a high-performance, compliance-focused culture.
Stakeholder & Client Management
- Serve as the primary interface for clients and business stakeholders.
- Conduct governance meetings, business reviews, and performance reporting.
- Manage escalations and drive customer satisfaction.
Transformation & Governance
- Lead automation and process improvement initiatives.
- Ensure compliance with regulatory, audit, and internal control requirements.
- Support transitions, migrations, and operational stabilization programs.
Required Qualifications
✅ 12–16 years of experience in Insurance Operations
✅ 5–7+ years in leadership roles managing large teams
✅ Strong experience in Group Benefits Life Insurance Operations (Mandatory)
✅ Experience in client-facing and governance roles
✅ Graduate degree (Mandatory)
Preferred Qualifications
⭐ MBA o

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