Job Description Collection Manager
A Collections Manager oversees the collection of outstanding debts, ensures compliance with laws, and develops strategies to optimize debt recovery.
Key Responsibilities
- Oversee Collections Team: Lead, train, and mentor collections staff to ensure adherence to company policies and legal regulations, while achieving departmental goals.
- Develop Collection Strategies: Create and implement effective strategies to improve debt recovery rates, reduce outstanding accounts, and minimize financial risk.
- Monitor Accounts Receivable: Track and manage the accounts receivable portfolio, ensuring timely and accurate collection of payments.
- Customer Communication: Address billing discrepancies, negotiate payment plans, and resolve escalated customer disputes professionally.
- Compliance and Reporting: Ensure all collection activities comply with federal and state regulations, prepare reports on collection performance, and analyze trends to improve processes.
- Collaboration: Work with finance, sales,



and SD/PMO service departments to streamline collection processes and enhance customer experience.
Required Skills and Qualifications
- Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Experience: Typically 3/5 years in collections or credit management, with at least 2 years in a supervisory role.
- Technical Skills: Proficiency in accounting software, software, CRM systems, and Microsoft Office Suite, especially Excel.
- Soft Skills: Strong leadership, negotiation, analytical, problem-solving, and communication skills.
- Excellent analytical and problem-solving abilities, with attention to detail.
- Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders.
- Ability to work under pressure and manage multiple priorities in a fast-paced setting.
Work Environment
- Primarily office-based, with regular
- Regular travel ma

📌 Collections Specialist (Delhi)
🏢 ESDS Software Solution
📍 Delhi