Job Description: Assistant Restaurant Manager (ARM) – Fieno

Location: Colaba, Mumbai

Brand: Fieno – Italian Fine Dining (Churchgate Hospitality)

Role Overview

The Assistant Restaurant Manager (ARM) will be responsible for driving guest experience, service excellence, and floor leadership at Fieno.

This role requires a wine-forward hospitality professional with formal WSET certification, robust service fundamentals, and the ability to elevate dining into a curated, narrative-led Italian experience inspired by Campania.

Key Responsibilities

1. Guest Experience & Floor Leadership
Lead service on the floor to deliver warm, anticipatory, and personalized dining experiences Ensure each table receives story-driven service aligned with Fieno's philosophy (craft, provenance, nostalgia) Handle VIP guests, reservations, and special occasions with finesse Proactively manage guest feedback, recovery, and relationship building 2. Wine & Beverage Excellence (Core Requirement)
Curate and drive wine service rituals (presentation, decanting, pairing storytelling)



Recommend wine pairings aligned with menu philosophy (Campania-led, Italian regional authenticity) Train team on: Basic wine knowledge Glassware & service standards Pairing logic with menu dishes Work closely with management on: Wine list updates Menu pairings Seasonal beverage programs 3. Team Management & Training
Supervise and mentor Guest Service Executives and Captains Conduct daily briefings focused on menu storytelling + wine pairing Build a team culture of: Discipline + warmth Attention to detail Passion for hospitality Support recruitment, onboarding, and performance management 4. Operations & Service Standards
Ensure immaculate floor readiness at all times (mise en place, ambiance, cleanliness) Maintain SOPs for: Service sequence Wine service protocols POS & billing accuracy Coordinate with kitchen for: Smooth service flow Course pacing Monitor inventory (glassware, linens, service tools) 5. Sales & Revenue

📌 Assistant Restaurant Manager (Mumbai)
🏢 Churchgate Hospitality Private
📍 Mumbai