Job Title: Implementation Project Manager
Location: Pune, Maharashtra
Experience: 12+ Years
Employment Type: Full-Time
About the Role: Lead and manage end-to-end implementation of reconciliation/payment solutions for enterprise customers. Act as the primary interface between the organization and the client, ensuring successful delivery, adoption, and transition to operations. Drive solutioning by understanding customer pain points and translating them into scalable system implementations while ensuring alignment with business, technical, and operational goals.
Roles & Responsibilities
Lead end-to-end implementation lifecycle from business award to go-live and stabilization
Act as the primary point of contact for customers during implementation
Understand customer pain points and translate them into effective product solutions
Validate business requirements, scope, and technical specifications through POC engagements
Plan and execute multiple implementation projects within defined scope, timelines, and budget
Drive cross-functional collaboration across product, engineering,
operations, and client teams
Design scalable implementation frameworks and define roles within delivery teams
Ensure proper change management and governance throughout implementation lifecycle
Oversee system configuration, integration, testing, and deployment activities
Lead go-live planning, execution, and post-implementation transition to operations
Define and validate SOPs in collaboration with IT and operations teams
Conduct training and enablement sessions for end-users and client teams
Monitor performance metrics and ensure delivery against agreed KPIs
Identify risks, manage escalations, and drive resolution with stakeholders
Conduct post-implementation reviews and ensure successful adoption
Skills & Experience Required
12+ years of experience in implementation/project delivery roles within payments or fintech domain
Robust experience in client-facing implementation roles
Deep understanding