About the Company
Our client is US MNC. They are looking for Customer Care Representative - Associates. The ideal candidate loves talking to people and proactively solving issues.
About the Role
You will be responsible for converting customers into passionate evangelists.
Responsibilities
Adhere to defined processes, compliance standards, and quality benchmarks while maintaining accuracy and completeness.
Handle inbound calls to support US-based shippers with queries related to bookings, account setup, quotes, and shipment status.
Provide end-to-end customer support by resolving inquiries efficiently while ensuring a high-quality customer experience.
Assist customers with bookings, account creation, and basic onboarding processes as defined as guidelines.
Address complaints and service issues with a focus on first-call resolution and customer satisfaction.
Manage and track customer cases, ensuring timely follow-ups and closure within agreed SLAs.
Identify potential service failures and take proactive steps to prevent recurring issues.




Escalate complex or high-impact issues to senior team members as required, ensuring proper documentation.
Qualifications
At least 6 months to 5 years' of relevant work experience.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
Ability to multi-task, organize, and prioritize work.
Required Skills
Have strong verbal and written communication skills, with the ability to handle US-based customer interactions confidently over calls.
Are customer-focused and demonstrate empathy while resolving queries, complaints, and service issues.
Have experience in customer support, preferably in a voice or calling environment.
Can manage multiple customer cases effectively, ensuring timely follow-ups and resolution within SLAs.
Possess positive problem-solving skills and can make sound decisions within defined processes and guidelines.
Are detail-oriented and ensure accuracy, completeness, and compliance while handling cu

📌 Call Center Customer Service Representative (Faridabad)
🏢 HRassistance
📍 Faridabad