We are seeking a talented individual to join us as Project Management and Continuous Improvement lead at Guy Carpenter, a Marsh business. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.
Manager – Project Management and Continuous Improvement
This role delivers end-to-end project management, continuous improvement and executive operational support to drive measurable operational gains, inform strategic decisions with data and VOC insights, and lead changes during system/process migrations. You will manage projects and migrations (scope, stakeholders, risks, timelines), use KPIs and NPS/client feedback to prioritize improvements, run RCA/FMEA and maintain risk/compliance artefacts, own Reinsurance Claims agreements while deepening domain expertise, and provide high‑quality calendar/meeting management, materials, minutes and action tracking for senior leaders — delivering early, cutting-edge wins in the first 3–6 months.
We will count on you to:
Project Management:
- Map operational data (volumes,



capacity, effort/time tracking, timeliness, quality and customer measures) and maintain FMEA and Risk Register.
- Analyse KPIs to draw actionable insights, identify bottlenecks and prioritise improvement opportunities.
- Lead projects from initiation to completion: define scope, plan timelines, allocate resources, track budgets, manage risks/issues, and report progress.
- Manage system/work migrations end-to-end: identify roadblocks, propose solutions and ensure seamless execution.
- Facilitate root-cause analysis (RCA), drive corrective actions and verify effectiveness to prevent recurrence.
- Design and implement process re‑engineering to streamline operations, reduce cost and improve productivity; run workshops and training to embed continuous improvement.
- Ensure adherence to internal and external compliance (including ISO where applicable) and maintain required compliance artefacts.
- Pro

📌 Manager - Project Management & Continous Improvement (Mumbai)
🏢 Marsh
📍 Mumbai