Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Genesys Cloud CX
Good to have skills : Genesys Contact Center QM
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

RRD Skill – Genesys Cloud CX – Solution Architect
Experience: - 5+ years

Job Summary:
We are seeking an experienced Genesys Cloud CX Lead with valuable exposure on Design and Architecture to lead the support, design, architecture, and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging Genesys Cloud CX and integrating it with key enterprise systems.



This role is both hands-on and strategic, and will work closely with business stakeholders, cross-functional teams, and clients to deliver cutting-edge contact center solutions.

Key Responsibilities:
Architect and Design Genesys Cloud CX Solutions:
o Lead end-to-end architecture and solution design for Genesys Cloud deployments.
o Translate business and functional requirements into scalable and maintainable technical solutions.
o Align platform designs with compliance, security, and operational standards.
Implementation and Configuration:
o Oversee the technical implementation of Genesys Cloud features including voice, chat, email, SMS, IVR, bots, routing strategies, and WFM.
o Configure and manage integrations with third-party platforms (e.g., CRM, ERP, databases).
Platform Leadership and Governance:
o Serve as the Subject Matter Expert (SME) for Genesys Cloud CX.
o Define and enforce best practices in design, con

📌 Application Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru