Job Title: MSD 365 CRM Back Office Architect
Experience: 10+ Years
Location: Remote (EST Time Zone)
Compensation: Market Standards
Role Overview
We are seeking a highly experienced MSD 365 CRM Back Office Architect to lead end-to-end architecture design and implementation of enterprise-grade CRM ecosystems. The ideal candidate will have deep expertise in Microsoft Dynamics 365 CRM architecture , large-scale distributed systems, and integration of multi-channel enterprise platforms.
This role demands strong architectural ownership across CRM, integration layers, cloud infrastructure, and high-availability systems supporting mission-critical enterprise operations.
Key Responsibilities
Design and architect scalable Microsoft Dynamics 365 CRM solutions for enterprise environments
Lead end-to-end CRM architecture , including back-office systems and integration layers
Define multi-tenant architecture strategies for large enterprise deployments
Design robust API architecture for seamless system interoperability
Architect Omnichannel and CTI integrations for unified customer experience
Ensure High Availability (HA) and Disaster Recovery (DR) compliance across systems
Design cloud-native solutions on Azure and/or AWS platforms
Collaborate with stakeholders to define solution roadmap and technical strategy
Guide development teams on best practices, governance, and architecture standards
Drive integration with enterprise systems like ERP, billing, and external platforms
Ensure compliance with ITIL processes and enterprise architecture frameworks
Required Skills & Expertise
Strong hands-on experience in Microsoft Dynamics 365 CRM Architecture
Expertise in Solution Architecture & Enterprise CRM Design
Solid knowledge of Multi-Tenant Distributed Systems
Experience with API Management, REST/SOAP services, Microservices architecture
Deep understanding of Omnichannel systems & CTI integration
Experience with Azure and/or AWS architecture (cloud-native systems)
Strong background in